Support
Solid systems require solid support and our network of service technicians
and call centre staff complement the high quality of our products.
Effective recruitment, adequate levels of staffing and thorough training ensure a superior level of assistance is readily accessible. From installation and training to on-call, round the clock systems engineers and analysts, we have the resources and skills where you need them, when you need them.
The key benefits for retailers utilising Worldsmart Retail for Service and Support are:
- Log calls 24 Hours, 365 days of year
- Electronic Lodgment of Support Calls
- Fast Effective problem resolution
- Comprehensive management of calls
- Call escalation procedures
- Friendly, well trained, professional staff
- Knowledge Database
- Fact sheets for self-help
- On site technicians available - Australia wide
- Regular software updates
Toll Free number – 1300 653 223